At Aliyana’s Loft, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.
1. Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain products, such as custom orders or opened items, may not be eligible for return.
2. Return Process
If you wish to return an item, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us for further instructions.
We appreciate your understanding and cooperation. Our goal is to ensure that you are happy with your purchase from Aliyana’s Loft.
